My package didn't arrive.
We’re so sorry to hear that! If you chose track & trace, we can see what went wrong. Please contact us at firstname.lastname@example.org and we’ll see how we can help you.
If you don’t have track & trace, there’s not much we can do. It would be too costly for us to resend your package for free. We apologize!
My package was damaged.
We’re sorry that happened. Please send us pictures of the damage at email@example.com and we’ll see what we can do.
I want a refund.
That’s okay! If you ordered something and changed your mind, no problem. We typically take a week to get orders ready. If you email us at firstname.lastname@example.org before then, we’ll cancel your order. You will also get the full amount back.
If we already shipped your order, there’s nothing we can do. We also don’t offer refunds if you are unhappy with the product.
If your order was damaged because of the post, please email us a picture of the damage at email@example.com and we’ll see what we can do!
How long does shipping take?
Depends on where you live! We’re based in The Netherlands.
Europe: 5 – 8 business days
UK & Ireland: 5 – 9 business days
USA: 7 – 11 business days
Social media & livestreams
What are your social media accounts?
Where do you livestream?
On twitch. You can find us at twitch.tv/everafterprint
When do you livestream?
Every other week at 15.00 CEST. Keep an eye on our Instagram! We’ll update you there.