My package didn't arrive.
We’re so sorry to hear that! If you chose track & trace, we can see what went wrong. Please contact us at firstname.lastname@example.org and we’ll see how we can help you.
If you don’t have track & trace, there’s not much we can do. It would be too costly for us to resend your package for free. We apologize!
My package was damaged.
We’re sorry that happened. Please send us pictures of the damage at email@example.com and we’ll see what we can do.
I want a refund.
That’s okay! If you ordered something and changed your mind, no problem. We typically take a week to get orders ready. If you email us at firstname.lastname@example.org before then, we’ll cancel your order. You will also get the full amount back.
If we already shipped your order, there’s nothing we can do. We also don’t offer refunds if you are unhappy with the product.
If your order was damaged because of the post, please email us a picture of the damage at email@example.com and we’ll see what we can do!
How long does shipping take?
Depends on where you live! We’re based in The Netherlands.
Europe: 5 – 8 business days
UK & Ireland: 5 – 9 business days
USA: 7 – 11 business days
How do you handle the LGBT+ representation?
Cindy: I have sensitivity readers! That means they belong to the specific group I’m writing about. They give me feedback on my representation of their group. A sensitivity reader could say: “Hey, this isn’t accurate! You should change it to this.” And then I do that!
For example: Pid from For Ever is trans. I asked multiple trans people to read Pid’s story and give me feedback on how I handled it.
Can I be a sensitivity reader?
Cindy: Absolutely! If you want to help me out, that would be awesome. Just shoot me an email at firstname.lastname@example.org and I’ll know when to contact you!